TERMS OF USE

「The AURALEE ONLINE STORE (hereinafter referred to as "this Website") is a website jointly operated and managed by Kabushiki Kaisha Auralee (hereinafter referred to as "AURALEE") and BBF, Inc. (hereinafter referred to as "BBF," and a general term for AURALEE and BBF will be referred to as “we,” “us,” “our,” or “the Company"). The goods on this Website are sold by BBF, an authorized distributor of AURALEE's e-commerce. When using this Website (when using services, such as by visiting and browsing this Website or purchasing the goods), Users are deemed to have agreed to these Terms of Use and various terms posted on this Website (Notation based on the Specified Commercial Transaction Act, Privacy Policy, etc.). When using this Website, please carefully read these Terms of Use and the above terms in advance.

Article 1 Scope of Application
These Terms of Use (hereinafter referred to as "these Terms") shall be applied to those who use the services, such as by visiting and browsing this Website or purchasing our goods (hereinafter referred to as "Users"), and to all Users registered as the members of this Website (hereinafter referred to as "Member(s)," which shall be included in Users), and shall be also applied to all the matters associated with the use of the services provided by us on this Website.
Article 2 Changes to These Terms
We may change all or part of these Terms, within a reasonable range, by posting them on this Website to give notice at our discretion without the prior consent of Users so that these changes conform to the common interests of Users without violating the purpose of the contract.
Article 3 Service Hours
As a rule, this Website operates 24 hours a day, seven days a week, but the services may be suspended without notice due to maintenance or other reasons.
Article 4 Content Notified and Indicated on This Website
  1. In addition to the changes to these Terms, we shall notify Users of necessary matters at any time by indicating them on this Website if we determine it is necessary.
  2. The notification in the preceding paragraph shall be deemed to have been distributed to all Users when it is indicated on this Website.
Article 5 Users and Use of This Website
  1. We will provide information on the services provided to Users, administrative communication regarding the operation of the services, distribution of announcements and advertisements of new services, and distribution of other information by electromagnetic means. However, if Users express (register) their wish not to receive the information in advance or after the fact by the method prescribed by us, the information will not be distributed unless there is a special reason.
  2. If Users wish to send any information to a third party through this Website, they shall bear all responsibility for that information and shall not cause any inconvenience or damage to us.
  3. In the use of the services, if the User causes any damage to another user, a third party, or the right holder, or a dispute arises, the User shall resolve this at his/her own expense and responsibility and shall not cause any inconvenience, impact, or damage to us.
  4. If the User is a minor, the approval and consent of the parent or guardian is required when purchasing the goods.
Article 6 Membership Registration
  1. Membership registration is completed when the User who wishes to register as a Member and applies according to the specified procedures via the application form on this Website and we approve the application.
  2. The application for membership registration must be made by the User who wishes to register as the Member and must not be applied by anyone other than the User, such as a proxy.
  3. Please note that we will not accept an application for membership registration in any of the following cases:
    (1) If the applicant declares a falsehood
    (2) If the applicant has ever performed the prohibited matters to be posted in Article 10, if we determine that the applicant is likely to perform them, or if the applicant performed the prohibited matters to be posted in Article 10, and we determine that such performance will cause inconvenience or harm to other Users
    (3) If there is a delay in the payment of fees related to the goods, the inability to receive the goods for a long period of time, an unreasonable request for return or exchange, or any other nuisance or default
    (4) If the application is made for commercial purposes, such as resale
    (5) If the applicant has been subject to punishment, such as cancellation of membership registration due to violation of these Terms
    (6) In any other case where we determine that the applicant is inappropriate as the Member in light of conventional wisdom and the provisions of laws and regulations
  4. Users who register as Members are limited to those who have an address in Japan.
  5. Users who register as Members are deemed to have guaranteed to the Company that they are at least 18 years of age, or that they have obtained consent from their parents or guardians for receiving our services (e.g., concluding a sales contract for goods) if under 18 years of age.
  6. Users who register as Members shall manage and store the email address and password set when the membership registration is completed on their own responsibility.
  7. Members shall promptly change their name, address, telephone number, email address and other information registered on this Website (hereinafter referred to as "registration information") if there is any change to such information. In the unlikely event that damage occurs to us because of the delay in changing the information provided by Members, the Members shall compensate the damage.
Article 7 Prohibition of Transfer of Rights
Members shall not transfer to a third party, have a third party use, nor provide for a third party as collateral the right to use this Website as Members, the right recognized by the User, or any other right to us.
Article 8 Personal Information
We will appropriately manage the personal information entrusted to us by Users in accordance with the privacy policy separately set in compliance with laws and regulations. Users must agree to the provisions of this article in order to receive the services and purchase the goods. Please note that, if Users do not agree to the provisions of this article, they may not be able to use all or any part of the services, such as the purchase of goods.
Article 9 Suspension, Cancellation, and Elimination of Information Provided by Users)
  1. If the information provided by Users falls under any of the following, we may suspend or cancel the membership registration of Users at our discretion without notifying Users thereof. In this case, we shall not be obliged to disclose the reason for suspension or cancellation of the membership registration.
    (1) If the information provided by Users falls under the prohibited matters of Article 10
    (2) If the promotional material sent based on the information provided by Users (including the case where it is sent by email etc.) cannot be delivered or shipped due to non-delivery
    (3) If we determine, for any reason, that the user registration is inappropriate or unnecessary
  2. We will implement the necessary and appropriate safety measures for the information registered or provided on this Website by Users, but if such information is eliminated because of force majeure or other reasons not attributable to us, we shall not take any responsibility.
Article 10 Prohibitions
  1. In using this Website, Users shall not conduct any of the following acts:
    (1) Act of using information, copyrighted works provided on this Website for purposes other than their own personal use, re-provision of them to the public, whether inside or outside the network, and infringement of the copyright of the Company or a third party.
    (2) Act of registering or providing false information through or regarding this Website
    (3) Act of defaming the Company or a third party, or damaging the honor of a third party
    (4) Act of infringing on the property or privacy of the Company or a third party
    (5) Act of sending or writing harmful computer programs to the Company or a third party
    (6) Act of violating laws and regulations
    (7) Election campaign or similar acts
    (8) Act of disclosing information, documents, or figures that are offensive to public order and morals using this Website
    (9) Act of violating the rules of the domestic and overseas networks if communicating via other domestic and overseas networks
    (10) Act of using this Website for commercial purposes
    (11) Act of illegally using an email address, password, and credit cards
    (12) Act of purchasing goods from this Website for commercial purposes, such as resale and rental businesses
    (13) Act of delaying obligations without a justifiable reason (including unpaid charges, refusal to receive goods by cash on delivery, and return of goods due to a long absence)
    (14) Other acts that interfere with the operation of this Website, including excessive access, for any reason, and acts that we deem inappropriate
  2. If Users violate the prohibited matters specified in the preceding paragraph and, therefore, we sustain damage, they shall be liable to compensate us for the said damage.
Article 11 Content Changes, Suspension, and Discontinuation of This Website
  1. We cannot guarantee the completeness, accuracy, certainty, or usefulness of the content of the services provided on this Website and the information that the User obtains through or regarding this Website. In addition, we shall not be liable for any damage incurred from the content of the services provided on this Website and the information obtained by the User through or regarding this Website.
  2. In the following cases, we may change the content of this Website or suspend or discontinue all or part of the provision of services on this Website without prior notice to Users. In that case, we shall bear no responsibility to the Users.
    (1) When regular maintenance or emergency maintenance of this Website is carried out, or when unavoidable due to the renovation work of this Website
    (2) When a Type I telecommunications carrier discontinues telecommunications services
    (3) When it becomes difficult to provide services through this website because of force majeure, such as natural disasters, power outages, and wars, or acts of interference by a third party
    (4) When we determine, for any reason, that it is necessary to change the content of, suspend, or discontinue this Website for operational or technical reasons
Article 12 Purchase of Goods
  1. Members can purchase goods using the services of this Website.
  2. If Members wish to purchase goods, they shall purchase them according to the ordering procedure specified on this Website.
  3. ■ Ordering and conclusion of a sales contract
    When Members order goods on this Website, they will receive an email containing the details of the order in the name of this Website (hereinafter referred to as "order completion email") from us. When such an order completion email reaches Members, a sales contract for the goods shall be concluded between Members and the Company. Even if a sales contract has been concluded, when there is a risk of raising doubts about the content of the sales contract in the exchange of email, such as unclear points, our support center may contact Members by phone with questions about order confirmation regarding their orders. In such a case, when the confirmation is completed, the content of the sales contract shall be finalized according to the confirmed content.
  4. When placing an order, Members shall be aware of the matters specified in each of the following items:
    ■ Notes on ordering
    (i) Please note that, even after the sales contract has been concluded between the Member and the Company according to the section 3 above, when it becomes clear that the said contract has been concluded by mistakes due to incorrect price indications on our website, we will contact the Member before shipping the goods when there are special circumstances, and after consultation, we will present the price that we originally planned to indicate and re-present the price that we think is appropriate, thereby asking the Member to accept changes in the contract amount or to cancel the order and process the refund.
    (ii) Please note that the color may differ slightly between the image and the actual goods depending on the settings of the monitor used by the Member.
    (iii) The size of the goods may vary depending on the fabric and design of the goods or the brand.
  5. If the Member does not receive the goods for various reasons, such as a long absence, and the goods are returned to our warehouse, the sales contract between the Member and the Company shall be canceled without any procedure, and measures, such as refund of the purchase price or cancellation of credit card payment, shall be implemented.
  6. Ownership of all the goods purchased on this Website will be transferred to the Member at the time when the goods are delivered to the Member from the delivery company designated by us. (The delivery method shall be in accordance with the terms and conditions of each delivery company.) If the goods are lost intentionally or by mistake by the delivery company before arriving at the destination specified by the Member, we will be liable for the loss, in principle. Please note that, however, even when we receive a notification from the Member that he/she has not received the goods, if there is evidence that the goods have been shipped and delivered to the Member in the course of data processing performed by us or the delivery company, we may not be able to assume responsibility as a result of an elaborate investigation.

Service hours: 10 a.m. to 6 p.m. (excluding year-end and New Year holidays)
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Article 13 (Payment)
  1. Regarding the payment method and means when purchasing goods using this Website, a credit card in the name of the User or the TA-Q-BIN Collect (cash on delivery) service provided by Yamato Transport Co., Ltd., is available. When paying by credit card, the User shall be subject to the conditions separately contracted with the credit card company.
  2. In the event of a dispute between the User and a credit card company or a brokerage agency of advance payment over fees or other obligations regarding the User’s payments related to this Website, the dispute shall be resolved between the User and the relevant parties.
Article 14 (Shipping Fee)
The shipping fee for products purchased on this website will be borne by the User, except in the case of various campaigns.
Article 15 Payment Method
  1. The payment amount and payment method for services, such as the purchase of goods, shall be in accordance with the application form and usage guide for individual goods.
  2. When paying by credit card, the User shall be subject to conditions separately contracted with the credit card company. In the event of a dispute between the User and the said credit card company, both parties shall resolve the dispute, and this Website assumes no responsibility.
Article 16 Return and Exchange of Goods
  1. When the ordered goods arrive, please open them within seven days and check the ordered goods and the delivery slip. In the unlikely event that there is an initial defect (meaning that there is a clear defect in the specifications, or goods different from the goods covered by the sales contract arrive), we will promptly respond (refund). Please check the terms and conditions below, fill out the form or email, and send it to us. We will bear the shipping fee for the return of the goods with an initial defect. In the case of an initial defect, please contact us within seven (7) days of the arrival of the goods. Please note that, however, in the following cases, we will not be able to return nor exchange the goods even if the User contacts us within seven (7) days of the arrival of the goods:
    ■ When the return or exchange is unavailable
    (i) If any of the delivery slip, catalog, shipping guide, or item tag that is enclosed when the goods arrive is missing
    (ii) If the goods have been worn or used or have been soiled or damaged by the User
    (iii) Due to the User's own convenience (size does not match, color is different from the image, wrong order, etc.)
    (iv) In the case of underwear, tights, socks, and stockings (For hygiene reasons, we cannot accept returns or exchanges.)
    (v) If the goods contain a name at the request of the User or have custom specifications
    (vi) In other cases where there is no intention or negligence on our side
  2. In addition to the above items, even if we objectively determine that it is not appropriate to return or exchange goods in light of conventional wisdom, we will exchange the goods for the same ones only when they have an initial defect. We cannot exchange them for other goods. If the User wishes to exchange the goods for other goods (including those with different colors and sizes), please return them and order other goods, even if the User wishes to exchange goods with an initial defect.
  3. Once a return request has been made, it cannot be changed to an exchange request.
  4. We will not take any action if the goods are returned to us without prior notice, regardless of whether it is non-defective or defective, used or unused. In that case, please note that the returned goods will be disposed of.
  5. If the goods the User wishes to exchange are out of stock, we will procure them as soon as possible, but please note that the arrival at the Company may be delayed, and it may not be possible to meet the desired exchange date.
  6. We will check the stock of the goods the User wishes to exchange after receiving the request, so we may not be able to have them ready for such reasons as sold out or out of production. In that case, we will accept returns and refunds. (We will check the stock and notify the User of the result by email)
  7. After the sales contract is concluded, we cannot accept the cancellation of the order at the convenience of the User unless there is a special reason.
  8. All inquiries regarding returns and exchanges will be sent by email. Inquiries are accepted only from the inquiry page set up on this Website. Since our store is operated on the Internet only, please note that we do not accept inquiries or respond to requests for returns or exchanges by telephone or fax.
Article 17 Cancellation of Sales Contract
  1. If any of the following cases apply, we may cancel the sales contract with the User even after the order completion email arrives.
    (1) When the User orders goods that have been on back order for a long time or discontinued goods (including the case where the same situation occurs after ordering)
    (2) When the order exceeds the quantity limit (procurable quantity) for limited goods
    (3) When the User orders out-of-stock goods
    (4) When the User does not receive the goods and gives no response even if a delivery company or we make a demand (including cases where the delivery company's delivery notice is used) that specifies a reasonable period of time (about seven (7) days from the first delivery date, but it depends on the storage period of the delivery company), or when the User does not respond to a phone call from us
    (5) When there is a significant error in the indicated price of the goods
    (6) When false facts are found in the personal information of the User
    (7) When the User falls under the prohibited items stipulated in Article 10 of these Terms
    (8) In other cases where we deem appropriate based on reasonable reasons in light of conventional wisdom
  2. If we cancel the sales contract with the User based on the preceding paragraph, we will refund the price paid by the method stipulated in Article 18. We shall not be liable for interest on the return price and compensation for damages in the case of such cancellation.
Article 18 Refund
  1. When we refund the purchase price associated with the return of goods to the User, the method of refund (receipt) shall be one of the following. We do not accept refunds by other methods such as registered mail.
    (1) Cancellation of credit card payment
    (2) Bank transfer of cash
  2. Depending on the User's selection of the receiving method, the User may need to do his/her own work in order to receive the refund money. In this case, if the User does not receive the money even if we have completed the preparations for the refund and notified the User thereof, our obligation to refund the money to the User shall be extinguished by prescription after one (1) year from the date of transmission of the final notification. As a rule, we do not accept refunds by bank transfer. However, if there is a request from the User and we recognize that there is an unavoidable special reason for using a bank transfer, we may transfer the money directly to the User's account (limited to the account in the name of the User) and refund the price. In that case, if we cannot refund the price because of errors in the information required for bank transfer, such as the account number received from the User, we will notify the User thereof. However, if the User does not respond, our obligation to refund the money to the User shall be extinguished after one (1) year from the date of transmission of the final notification.
  3. In addition to the case of the return of goods, (i) if we receive an excessive amount of money from the User due to errors in the price indication, or (ii) if there are special circumstances, such as stockouts, which prevent us from delivering goods to the User, we will return part (the excessive amount received in the case of (i)) or all (in the case of (ii)) of the price to the User. In this case as well, if the User does not respond even if we have completed the preparations for the refund and notified the User thereof, our obligation to refund the money to the User shall be extinguished by prescription after five (5) years from the date of transmission of the final notification.
  4. Refunds will be processed after we confirm that the returned goods have arrived at the distribution center.
  5. Please note that, because of the business days of financial institutions, it may take ten (10) days or more to refund the price.
  6. If the User returns all the ordered goods with initial defects, we will refund the full payment amount, including shipping and handling fees. If the User purchases multiple goods and return some defective goods, we will not refund shipping and handling fees.
  7. We will only refund the price of the goods. We will bear the transfer fee at the time of the refund.
  8. As mentioned above, the provisions of this article and the preceding article are all the guarantees that we bear to the User regarding the goods purchased on this website. For exchange or repair of goods, unless otherwise specified in these Terms, we shall not assume any other liability to the User.

Service hours: 10 a.m. to 6 p.m. (excluding year-end and New Year holidays)
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Article 19 Information Management
If we deem it necessary for the information posted on this Website, we may delete the content sent (transmitted) through this Website or change the place to post it. Our right to delete the content on this Website also includes the right to delete the content that violates these Terms and the content that is judged to be problematic with this Website.
Article 20 Content Changes, Suspension, and Discontinuation of This Website
  1. In the following cases, we may change the content of this Website or suspend or discontinue all or a part of the provision of services on this Website without prior notice to Users.
    (1) When regular maintenance or emergency maintenance of this Website is carried out, or when unavoidable due to the construction work
    (2) When a Type I telecommunications carrier suspends or discontinues telecommunications services
    (3) When it becomes difficult to provide services through this website because of force majeure, such as natural disasters, power outages, and wars, or acts of interference by a third party
    (4) When we determine, for any reason, that it is necessary to change the content of, suspend, or discontinue this Website for operational or technical reasons
  2. When we determine necessary, we may suspend or discontinue the use of this Website by Users without prior notice to Users.
  3. We shall not be liable for any damage caused to Users due to the content change, suspension or discontinuation specified in paragraphs 1 and 2 of this article.
Article 21 Disclaimer
  1. We shall be exempted from liability by processing the office work according to the registration information of the User. We shall not be liable for any damage caused to the User or a third party due to the difference between the registration information of the User and the actual information.
  2. If we are obliged to give notifications to the User, we shall fulfill our obligations by sending a notification to the email address that is registered in advance by the User and by delivering goods to the destination that is designated by the User upon the purchase of the goods.
  3. Under any circumstances, we shall not be liable for anything other than what is stipulated in these Terms regarding the use of services on this Website and damages, losses, and disadvantages related to the goods traded in the services, regardless of the legal grounds for the request.
  4. We shall not be liable in any way for any damage caused by the User’s failure to use the services on this Website.
  5. In the use of the services on this Website, if the User causes any damage to another user or any other third party, the User shall resolve this at his/her own expense and responsibility and shall not cause any inconvenience, impact, or damage to us.
  6. If the User who is also a Member changes password, we shall be exempted from liability by making the change by the prescribed method described on this Website.
  7. Expenses related to the installation of computer equipment and communication equipment necessary for the User to use the services on this Website, telephone charges required to use the services, LAN usage charges, and application charges shall be borne by the User.
  8. The User shall use the latest version of Microsoft Edge, Safari, Firefox, or Chrome as the browser for using the services on this Website.
    If a problem, such as the screen not being displayed correctly, occurs because of the use of a browser other than the one specified by us, we will not take any responsibility and will not accept any questions.
  9. We cannot guarantee the completeness, accuracy, certainty, and usefulness of the content of this Website and the information that the User obtains through or regarding this Website. In addition, we cannot guarantee that the goods listed on this Website are in stock and that the goods the User ordered will be provided without fail. In addition, the prices, specifications, and release dates of all products posted on this Website are subject to change without notice. We shall not be liable for the information posted on this Website, or any problems, losses, or damage caused by the use of this Website. In addition, we shall not be liable for the following damages against the User, regardless of the reason, cause, nature, or result of the damage.
    (1) Any damage caused by inaccuracies, errors, or leaks of information provided on this Website, or any damage caused by access to this Website or failure to access (including virus infection, etc.)
    (2) Any damage caused by interruption or discontinuation of operation of this Website
    (3) Any damage caused as a result of the information provided on this Website being modified by an intrusion of a third party
Article 22 Compensation
If a dispute arises because of or in connection with the use of this Website by the User, the violation of these Terms and other provisions by the User, or the infringement of the rights of a third party by the User, it shall be settled at the User’s own expense and responsibility. In connection with the dispute, if we incur costs or pay compensation, the User shall bear the said costs or compensation.
Article 23 Various Advertisements on This Website
We will deliver various advertisements, such as advertisements of companies other than us, and links with banners on this Website irregularly. For inquiries about them, please contact the listed companies. In addition, we will not compensate for any damage caused by destinations linked from advertisements on this Website. Since they are outside the scope of support of this Website, they are subject to the terms of each link destination.
Article 24 (Agreed Jurisdiction)
  1. If any dispute arises between the User and us, both parties shall strive to resolve it in good faith. If it becomes difficult to resolve the dispute and litigation is required, the Tokyo District Court or Tokyo Summary Court shall be the agreed court in the first instance with exclusive jurisdiction for litigation between the User and us according to the amount of court costs.
  2. If the liability for damages arises because of the User’s nonpayment of the purchase price or other violation of these Terms, and we use an attorney to collect the damages, the User shall bear all attorney fees required for the collection.
  3. If the liability for damages arises to the User due to nonpayment of the purchase price or other violations of these Terms, and we ask a lawyer to collect the amount claimed, the User shall bear all attorney fees.
Article 25 Governing Law
The interpretation and application of these Terms shall be in accordance with the laws of Japan.
Article 26 Inquiries

Any questions, requests, or comments regarding this Website are sent to the email address below. Please note that we do not respond to inquiries by telephone or fax.

Service hours: 10 a.m. to 6 p.m. (excluding year-end and New Year holidays)
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Supplementary Provisions
These Terms will be applied to all members from 4th August 2022.
  1. AURALEE
  2. TERMS OF USE