【AURALEE ONLINE STORE 】Notice of Raffle Sale
Application Period: May 9 (Fri) 10:00 AM – May 12 (Mon) 11:59 AM
Winners Announcement: May 16 (Fri) 10:00 AM
*Only selected applicants will be notified by email.
Payment Method: Credit card only
Shipping Schedule: Orders will begin shipping sequentially from May 19 (Mon)
International shipping is not available.
Please note the following before applying:
・ You may apply to either AURALEE ONLINE STORE or AURALEE TOKYO, but not both.
・ Only one entry per person is allowed for either AURALEE ONLINE STORE or AURALEE TOKYO.
・ Applications for multiple colorways are not permitted.
・ If there is any overlap in personal information—such as name, phone number, or email address—across entries, including those submitted to both AURALEE ONLINE STORE and AURALEE TOKYO, all entries will be invalidated.
・ If we detect multiple entries submitted by altering registration details such as address or name, they will be considered as made by the same individual, and all entries will be disqualified.
・ Orders cannot include items other than the AURALEE × New Balance 475.
・ We do not accept changes to product color/size, email address, or shipping address after the application is submitted.
・ We do not accept cancellations due to personal reasons such as “I ordered by mistake,” “A family member or acquaintance ordered without my permission,” or “The actual product was different from what I imagined based on the photos.”
・ Customers who cancel or refuse to accept delivery may be prohibited from purchasing future limited-edition items.
・ Although all products are carefully inspected prior to shipping, if a defect is found upon delivery, we will provide a refund rather than a replacement. We kindly ask for your understanding.
・ Gift wrapping is not available.
・ Even if the packaging paper or shoe box is damaged, the item will still be shipped unless the product itself is defective.
・ Purchases made for resale purposes are strictly prohibited.
・ We are unable to respond to inquiries regarding purchase availability if your order was not successful.
・ The sales method is subject to change without prior notice due to unforeseen circumstances.
・ By applying, you agree to all the terms and conditions stated on this page.
About Credit Card Transactions:
・ If you are selected, the actual payment will be processed after the lottery. For those not selected, the pre-authorization hold will be canceled.
・ At the time of entry, only a pre-authorization will be made to confirm your credit card’s validity. If not selected, the hold will be canceled after the winner announcement. (The cancellation process may take time depending on the product.)
・ Depending on the timing of your credit card billing cycle, the cancellation may not reflect immediately. Please be assured that your card issuer will handle the correction/refund.
・ The time it takes for the cancellation to reflect depends on your agreement with your credit card company. Please contact them directly if necessary. (There may be a time lag before the credit card company receives the cancellation notice.)
・ Since refunds may take time in case of non-selection, we recommend not using debit cards.
・ Debit cards are charged immediately. In the event of non-selection, refunds will be processed afterward. The refund method and timing depend on your contract with the card issuer, so please contact your credit card company directly.
About 3D Secure Authentication:
To provide secure online shopping, we use 3D Secure, a cardholder authentication service. If you register with your card issuer in advance and obtain a password, you will be required to enter that password when using your card, ensuring that only the legitimate cardholder can complete the transaction. This prevents unauthorized use (identity theft). 3D Secure is free and easy to use.
Please ensure the following:
・ Your card issuer supports 3D Secure.
・ You have registered the necessary information (password) on your card issuer’s website. *Note: this is different from your 4-digit PIN.
If you are unsure, please contact your card issuer.
Inquiries About the AURALEE ONLINE STORE Lottery:
Please contact us via the [CONTACT page].
(Business hours: 10:00 – 18:00. We also respond on weekends and public holidays during the lottery period.)
Please refrain from contacting our physical stores, as they are not responsible for lottery-related inquiries.
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